Customer Support Agents
Support agents sit directly on customer PII and account-modifying actions — refunds, plan changes, password resets — the exact combination that turns a chat-level bug into a financial or privacy incident.
What can go wrong
Social-engineered account takeover
An attacker talks the agent, instead of a human, into resetting credentials or handing over account access.
Unauthorized transactional actions
Refunds, discounts, or plan changes get triggered through crafted conversation rather than legitimate policy.
Cross-account data exposure
The agent looks up records by loosely-validated identifiers, surfacing another customer's data.
Inconsistent policy enforcement
The agent applies different rules under adversarial framing than it does under normal, honest use.
Illustrative attack path
This is a representative validation target, not a claim that every customer system exposes the same chain.
What Oxyne tests
How it works
Oxyne runs adversarial support conversations against the live agent, scoring each session for identity-verification bypass, unauthorized transactional actions, and cross-account data exposure — with the full transcript attached to every confirmed finding.
Scoped interface
Define supported connection paths, authorized actions, credentials, and prohibited behavior before testing.
Evidence produced
Receive the supporting transcript, explicit success criteria, judge reasoning, validation level, and remediation context.
Applicable workflows
Use recurring AI Security Testing for baseline coverage and a separately scoped AI Red Teaming campaign for deeper analysis.
See Oxyne on your own systems.
Book a 30-minute walkthrough — we'll scope a real assessment for your AI and web surfaces.